Student Concerns and Complaints Process
Berkeley City College is committed to an educational environment that is free from interference and disruption, and that fosters equity and mutual respect. Most concerns, complaints, grievances, or disciplinary matters should be resolved at the campus/district level.
If you have a concern or grievance, please fill out the Student Complaint Informal Resolution Form and submit it to Martin De Mucha Flores, ADean of Counseling and Student Equity at mdemuchaflores@peralta.edu.
The following administrative processes are available to individuals who believe that they have concerns, have been treated unfairly, or that their rights have been violated:
- Peralta District Discrimination and Harassment Policy
- AP 4231 – Grade Changes and Student Grievance Procedure
- AP 5500 – Student Standards of Conduct, Discipline Procedures, and Due Process
- AP 5530 – Student Rights and Grievance Procedure
- Academic Grievance form
- Student Grievance form
- AP 5140 – Disabled Students Programs and Services
- BCC Student Conduct Referral Form
Individuals are strongly encouraged to make every attempt to resolve matters through the appropriate administrative processes described above. To initiate concerns and/or complaints, please contact the BCC Ombudsperson who will assist you in following through the process and procedures to resolve the issue:
Martin De Mucha Flores Ed.D.
Dean of Counseling and Student Equity
Room 352
(510) 981-5083
mdemuchaflores@peralta.edu
If a complaint does not fall into one of the categories above, the complaint should be addressed in writing to the President at the following address:
Denise Richardson, Ed.D
2050 Center Street
Berkeley, CA 94704
Matters that are not resolved internally may be processed by using the following agencies in the order described below.
If your complaint does not concern the California Community College’s compliance with academic program quality and accrediting standards, you may contact the California Community College Chancellor’s Office (CCCO) by completing this CCCO web form.
Contact the Accrediting Commission for Community and Junior Colleges (ACCJC) if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.